QuickBooks Support Services
If you like to handle some QuickBooks questions on your own, but you also want immediate access to support for your most urgent questions, our QuickBooks Support Plan may be your answer. It provides cost-effective access to QuickBooks experts, so you can get back to running your business.
Incident Support Plan
- An "incident" is a SINGLE issue or question. Solving an issue can take one or several calls/emails, depending on the complexity of the issue to be solved.
- Non-billable incidents are at the sole discretion of our support staffs.
- The response time to an incident call shall be within 8 working hours.
- The turn-around time to an incident call is dependent on the complexity of the problem reported.
- Includes all usage issues pertaining to Quickbooks Pro, excludes technical issues (like software bugs - Quicken's responsibility)
- Support will be carried out by Phone or Email.
- On-site support sessions, if deem necessary, is chargeable at @ 4 incidents per hour
- Excludes data entry, teaching Accounting Principles, software upgrades & data migration – unless otherwise agreed.
- All Incident packs are valid for one year from date of purchase.
- Price start from 5 Incidents Pack @S$30 per incident
Ad-hoc On-Site Support Services (Base on hourly rate) @ S$150.00 per hour (min. 2 hours)
Click here for more information and prices, or call (65) 6252-8276 to contact our sales.